General Terms and Conditions of Use of the Marketplace for Buyers

1. Introduction

1.1.The products are handcrafted by Manal Handmade Accessories, an Egyptian brand that handcrafts its products from high-quality precious natural stones with the use of high-quality materials, with ingenuity and mastery in sealing the product to reach you with the highest possible quality. It also displays natural pictures of its products, so the picture shown is the one that It arrives to you and each product comes in its own box for easy gifting if you wish

  • When ordering, make sure that you choose what you want. Pictures of the products are in their original form without modification, which is what you will receive. Products cannot be returned unless there is a manufacturing defect or error in the product.
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2. Registration and Account 
 
We do not allow users to have private accounts on the site. You can only follow us on external social media sites such as Instagram, Facebook, and Tiktok.


3. Terms and conditions of sale

3.1. You acknowledge and agree that:

 Purchases are made based on the current product price. It is not possible to reserve products or request a modification without paying at least half of their price in advance.

When making an order, please complete the order, read the delivery terms, and agree to them before completing the order, because without it, your order will not be confirmed.

There is no exchange service for products after receiving them because our products are unique and are handcrafted for you. They cannot be changed without having manufacturing defects or receiving a product other than what you ordered, and this does not happen.

In the event that an order is requested and not received for any reason, the shipping price must be paid, as we ship through private companies and we pay the shipping in advance